LFI Course Materials/Week 10: NYC weekend/Notes/SaturdayAM
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- 1 Saturday morning notes from LFI NYC weekend
- 1.1 Communicating About Privacy (activity)
- 1.1.1 “It’s safer” argument
- 1.1.2 “Convenience” argument
- 1.1.3 “Don’t Care/Why Bother/Doesn’t Impact Me” argument
- 1.1.4 “That’s Great/Wow but I’m not going/It’s cool that you care but I don’t” argument (staff focused)
- 1.1.5 “I don’t have time/it’s too complicated/it’s overwhelming” argument
- 1.1.6 “Social Media/Self-Branding/Oversharing/Brand Loyalty/Popularity is Important” Argument
- 1.1.7 “What About-ism” Argument
- 1.2 Media Training (Steph Whited, Tor Project)
- 1.1 Communicating About Privacy (activity)
Saturday morning notes from LFI NYC weekend
Includes privacy talking points activity and media training. Thank you Julia Wiswell for taking notes!
Communicating About Privacy (activity)
- How to talk to people who have negative/hostile/ambivalent attitudes about privacy
- Consider viewpoint/situation of person making the argument – they are not necessarily bad
- Maybe have not thought about topic before or are information poor
- Write all negative statements about privacy you can think of on post it notes
- Entire group responds to each one
“It’s safer” argument
- Civil liberties/freedom argument
- Redirect: Would you allow cameras in your workspace? Would you give me your credit card number?
- Noncriminal examples: journalists, political dissidents
- At what point does it stop?
- You might not have something to hide but you have something to protect
- What is a crime?
- Point to specific instances of when surveillance in its current form did not work
- Mike German (former FBI): anti-surveillance advocate with ACLU – “all this surveillance is like trying to find a needle in a haystack; it’s not about solving crimes, it’s about social control”
- Why should criminals get all the good stuff?
- Point out less political things i.e. data breaches, security threat vulnerability, etc.
- Data is collected on everyone – how can we make it secure or reduce amount collected?
- Do you really trust other people with your information? Malicious intent OR ineffective data management
- You can’t clean up a data spill, it’s like an oil spill
- Law enforcement doesn’t always use data for good
- Ex. DHS using social media data against people at the border
- Aim for common ground or seeing a different viewpoint – consider alternatives to safer communities other than the “arms race”
- Start with validation – it IS convenient – then how does vulnerability become inconvenient
- Ex: it’s convenient to not have to type in your bank password, it’s incredibly inconvenient to track down your data after your identity has been stolen
- A little bit of inconvenience is worth it for future convenience (i.e. password manager) and security
- Judge who you are speaking with:
- Upper classes who benefit: Pitch value of security
- Lower classes who are harmed: you are being policed by this; offer your services/assistance
- Economic position threat modeling
- There are some small, easy changes to make that will add up
- Maty’s “One Weird Trick” program
- Have you thought about how this could go wrong for you?
“Don’t Care/Why Bother/Doesn’t Impact Me” argument
- We’re all part of this society and you should care about others
- Imagine being in a position where it does impact you
- If everyone uses it, it normalizes the act (herd immunity)
- Tailored example to person you are talking to – it does impact you
- Do you like seeing targeted ad? Do you think your phone is listening to you?
- “Saying you don’t care about your privacy because you have nothing to say is like saying you don’t care about your freedom of speech because you have nothing to say” – Snowden
- Show ways they already DO care
- Credit card, social security, closing their blinds in their house at night
- Even if you don’t care today, you might care tomorrow
- Ex: DACA recipients
- Ex: If you are ever engaged in any kind of lawsuit, consider the invasive nature of discovery
- Almost everyone is related to a vulnerable community (children, teenagers, seniors)
- Self-care: this information is yours and is personal, you should take care of it the same way you take care of your mind/body
- Some things you do every day are illegal (speeding, jay walking, etc.)
- Book recommendation: Three Felonies A Day by Harvey Silverglate & Alan M. Dershowitz
- Your privacy isn’t necessarily just up to you – consider what other people put about you online, how inaccurate data could be incriminating
- Ex: Serial podcast
- “You are just a prosecuter’s attention away from chaos”
“That’s Great/Wow but I’m not going/It’s cool that you care but I don’t” argument (staff focused)
- Institutional values – assumes that everyone is on board with library ethics 101
- How can we work within institutional decisions that maybe are not in line with values?
- Public staff needs training or workshops – libraries 101
- Good intentions – how to be helpful without undermining patron privacy
- Tension between customer service and privacy
- We are the only ones who can offer privacy as a service
- Develop training/print materials for staff and public training
“I don’t have time/it’s too complicated/it’s overwhelming” argument
- “One Weird Trick” again
- Yeah, it is overwhelming and it sucks! And here’s where you can start
- Harm reduction arguments
- You won’t necessarily get everything but you can always start somewhere
- Small things add up
- Some solutions are not technical – take a step back
- Privacy is not a fixed state
- Something you will always work toward
- Like going to the dentist or working out to maintain health
“Social Media/Self-Branding/Oversharing/Brand Loyalty/Popularity is Important” Argument
- Your data is your brand
- Threat model – targeted ads
- Ex. Surprise vacation research
- How much is too much?
- Show how much Google tracks
- How much of yourself are you investing into that brand or social media?
- Book Recommendation: How To Do Nothing by Jenny Odell
- Cultural shift – it’s “cooler” to not share
- Point out the way these companies don’t adhere to the same values as you
- People are willing to boycott based on values and there is room to push for that
- Ex: Facebook higher up is BFFs with Brett Kavanaugh
- Is your personal brand compatible?
- How can you mitigate your use so that you can still use it?
- Create intentional spaces in the library to counteract FOMO – community building
- “How to lie productively”
- Teens know so much more about privacy skills than you expect
- Engage students to share their knowledge
“What About-ism” Argument
- You will encounter this argument in any conversation about things you are passionate about
- Of course we care about other things, we’re just addressing this one right now
- Can you not multitask?
- Similar to the fight for rights (someone else getting rights does not take rights away from you) – caring about x does not mean you don’t care about y
- The thing they are trying to distract you with PROBABLY IS RELATED
- Privacy is essential for most other activism
Media Training (Steph Whited, Tor Project)
- Getting your story out across platforms
- Set tone and messaging
- Set foundation for comprehensive coverage
- Get comfortable sticking to talking points, staying in control of messaging
What we’ll cover
- Planning digital communication and outreach
- Communication tips
Planning Digital Communications
- Press release – 1-2 days ahead of announcement
- Blog post
- Social media posts
- Feed the above into newsletter
- Writing a press release
- Top: date and a media’s contact info
- Headline & email subject – most important/interesting news
- Intro – short, w/a hook
- Second paragraph – detail, quote from spokesperson
- Third paragraph – why you are taking action, problem you are solving, contex
- We will create a template you can customize for your library
- It may or may not get picked up but could prime the journalist for your next release
- In the meantime
- Think about local audience
- How will changes affect them?
- Identify possible journalists to reach out to
- Practice: library is uninstalling all CCTV
- 2-4 short key messages
- Switch to security system with more community control in response to patron concerns.
- A natural step to preserving patron privacy is not having them under surveillance while they are using the library.
- It is economically unjustifiable because it is not serving a particular purpose that is useful.
- Cameras are not effective at preventing any crime or undesirable behavior.
- Privacy is protected under US Constitution, UN Human Rights
- Build strong communities by showing patrons that they are trustworthy and safe in their library spaces.
- Plan your communications
- Get key messages out and repeat them
- Speak with enthusiasm
- Be specific and brief
- Prepare for the hardest questions
- Be anecdotal. Tell a personal story to illustrate your point, tell why you are doing it
Consider in terms of LFP – work to share our work with the press (not just Alison communicating with press)